My company has outgrown our corporate office therefore we have decided to open another office in a different state.  I am facilitating this project but it is the first time I have ever opened a new center.  Therefore it wasn’t difficult for me to establish the necessity of a call center consulting company. 

Although I have worked in executive management for many years I do not have a lot of experience with call center start up and I knew it could be difficult and precise.  It is important to choose the right location, the best design, and organize recruitment and training.  The company I worked with had 15 years of experience with establishing call centers and they knew how to avoid common pitfalls that a novice might fall into.  The consultants I worked with made the process smoother while the inbound consultants helped create a very effective training program.  They established a successful inside sales unit which I think will be a very integral part of the company.

I was apprehensive to head this project at first but after getting the assistance we needed I am excited to watch this center grow into a self sustaining branch of the company.

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